Care Coordinator: They're more than just a smiling face
by Nicole Ferguson

When you enter any KE clinic, you’re met with the gentle clacking of a keyboard, the shuffling of papers, light music in the background and the smile a Care Coordinator. You take a seat in a cozy waiting room where conversation is light, and the prospect of a helpful appointment is in the air. You’re almost immediately welcomed by name and reminded why you come to Kinetic Edge again and again.

You might get a similar greeting when entering your other favorite local businesses, but KE does things just a little differently. Our Care Coordinators (or CCs) are more than just the smiling faces that check you in for your appointments. They’re the friends that make sure you can get the help you need, when you need it. The healthcare system at any point can be frustrating at best and we take pride in doing our best to make our part of it as easy as possible.

I like to joke that we take the care and coordinate it, however, that’s exactly what we do. We take the information you give us and make sure it gets where it needs to go. The Care Coordinator is in charge of making sure your care moves seamlessly through the clinic; from paperwork to treatment graduation, with a little help (okay, a lot) from our back-office team. Our vision at KE is to help create a community of healthy, happy, and hope-filled people and that starts the moment you walk in our door.

CCs make communication a top priority. We make sure that our clients know what is going on with their care, their insurance coverages, and their appointments. From the smallest thing like getting that new print-out of exercises delivered to you, to emailing an itemized bill for your HSA, or finding the best time for your next appointment.

What else do they do?

  • Check-ins & scheduling appointments
  • Payment collection & distribution
  • Insurance & Benefits communication
  • Lobby presentation & comfort
  • Receiving incoming referrals
  • Sending out plans of care from our DPTs
  • Securing protocols from physicians
  • Updating charts and digital filing
  • Filling medical records requests
  • Collecting outcome measures
  • Data collection and input
  • Assisting with insurance authorization

These are just a few items we do every day to make your journey in the healthcare system a little easier. We wouldn’t be able to do anything that we do without our KE family supporting each other. From the back office to the front desk, straight to you; our happy, healthy, hope-filled clients. To get in touch with one of our awesome care coordinators reach out online or give us a call at 866-588-0230.